At Juul Dubai, we strive to ensure customer satisfaction. We offer full refunds with minimal restrictions.
Refund Eligibility
General Conditions
- Refund requests must be submitted within 24 hours of purchase
- Most purchases are eligible for refunds.
- Original proof of purchase is required
- Items must be in original, unopened condition with all tags and packaging intact
Physical Products
- Items must be returned in original packaging
- Products must be unused and in resalable condition
- Customer is responsible for return shipping costs (we may cover return shipping in some cases)
- Damaged or worn items may not be eligible for full refunds
Exceptions
- Personalized or custom-made items
- Perishable goods
- Intimate or sanitary products
- Items marked as final sale
Very few exceptions apply.
Refund Process
- Contact US our customer service team in WhatsApp with your order number
- Provide reason for refund request
- Follow any additional instructions provided by our team
- Return items if required
- Receive confirmation of refund processing
Processing Time
Approved refunds will be processed within 24 hours. The refund will appear on your original payment method within 24 hours, depending on your bank or card issuer.
Contact Information
For refund requests or questions about this policy, please contact us:
- Email: support@juuldubai.com
- Phone: Available during business hours
- Support portal: Available 24/7
